The Fine Print

Welcome to Love Luxe 28!

At Love Luxe 28 ("we," "our," "us"), we value the privacy of our customers and are committed to protecting your personal
information. This Privacy Policy outlines how we collect, use, disclose, and
safeguard your information when you visit our website www.loveluxe28.com  and purchase our products.

1. Information We Collect:
Personal Information: When you make a purchase, register an account, or contact
us, we may collect personal information such as your name, email address, phone
number, billing/shipping address, and payment details.

Non-Personal Information: We collect non-identifiable data such as browser
type, IP address, and website usage statistics through cookies and similar
technologies.

2. How We Use Your Information:
Process transactions and fulfill orders
Communicate with you about your orders, promotions, and updates improve our website, products, and customer service.
Prevent fraudulent activities and enhance security

3. Sharing of Information:
We do not sell or rent your personal information. We may share your information with:
Trusted third-party service providers (e.g., payment processors, shipping
companies)
Legal authorities if required by law
In case of business transfers such as mergers or acquisitions

4. Data Security:
We implement industry-standard security measures to protect your personal
information from unauthorized access, disclosure, or destruction.

5. Your Rights:
You have the right to:
Access, update, or delete your personal information
Opt-out of marketing communications
Request information about data we’ve collected about you

6. Cookies and Tracking Technologies:
Our website uses cookies to enhance user experience, analyze site usage, and
assist in marketing efforts. You can manage your cookie preferences through
your browser settings.

7. Children's Privacy:
Our services are not directed to individuals under the age of 13. We do not
knowingly collect personal information from children.

8. Changes to This Policy:
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Us:
If you have any questions or concerns about this Privacy Policy, please contact
us at:
info@loveluxe28.com or loveluxe28brand@gmail.com

By using our website, you consent to this Privacy Policy.
Terms & Conditions
Welcome to Love Luxe 28. By using our website and purchasing from our store, you agree to the following terms and conditions:
1. All Sales Are Final
All orders are final sale. Due to the nature of our hair products, we do not offer returns or exchanges. This includes bundle deals, wigs, and hair extensions.
2. Product Descriptions
We strive to accurately describe our products. However, color, length, or texture may vary slightly due to lighting or batch variations. We do not guarantee an exact match to any previous purchase.
3. Payment
We accept all major credit/debit cards and secure payment methods. Orders will not be processed or shipped until payment is confirmed.
4. Order Cancellations
Orders cannot be canceled once they are placed. Please double-check your cart before checkout.
5. Fraud Prevention
All orders are subject to review. Any suspicious activity or potential fraud will result in order cancellation and potential reporting.
6. Limitation of Liability
We are not responsible for any damages arising from the use or misuse of our products. Always follow proper hair care instructions and consult a professional if needed.

  • Processing Times

    Thank you for shopping with us!
    Please allow 5–7 business days for order processing before your items are shipped. This timeframe allows us to carefully prepare, inspect, and package your order to ensure you receive the highest quality products.
    Processing time does not include weekends or holidays.
    Once your order has been processed, you will receive a confirmation email with your tracking number.
    Shipping time begins after the processing period.
    We appreciate your patience and understanding. If you have any questions about your order, feel free to contact us at info@loveluxe28.com or loveluxe28brand@gmail.com

  • Shipping

    Thank you for shopping with Love Luxe 28!
    Processing Time
    Please allow 5–7 business days for order processing before shipment. Orders are processed Wednesdays of each week, excluding holidays. Processing time ensures proper inspection, preparation, and packaging of each item.
    Shipping Time
    Once your order has been processed, you will receive a confirmation email with tracking information. Shipping times vary by carrier and location, but typically range from 2–5 business days within the U.S.
    Note: Shipping time is in addition to processing time.
    Shipping Delays
    We are not responsible for shipping delays caused by the carrier, weather, holidays, or incorrect address entries. Once your package has left our facility, it is in the hands of the shipping provider.
    Incorrect or Incomplete Address
    Please ensure your shipping address is correct before placing your order. We are not responsible for packages lost due to incorrect or incomplete addresses.
    Lost or Stolen Packages
    We are not responsible for lost or stolen packages once tracking shows the item has been delivered. If you believe your package has been lost or stolen, please contact the shipping carrier directly to file a claim.

  • Refunds / Exchanges

    No Returns / All Sales Are Final
    Due to the nature of our products, all sales are final. We do not accept returns or exchanges under any circumstances. Please ensure that you carefully review your order before completing your purchase. This policy is in place to maintain hygiene standards and to ensure the safety and integrity of all hair products.
    Bundle Deals
    Bundle deals are specially discounted and sold as a set. They cannot be broken up, exchanged, or returned. Please double-check your desired lengths, textures, and quantities before placing your order. All bundle deal purchases are considered final sale.
    Damaged or Incorrect Items
    If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery at info@loveluxe28.com. Include your order number and clear photos of the issue. We will work quickly to resolve the matter.
    We appreciate your understanding and support of our small business!
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